Orders & payment
Which payment methods do you accept?
Available payment methods are shown at checkout. Your order is confirmed only after your payment has been successfully completed.
In which currency will I be charged?
The charge currency and final amount are shown at checkout before you pay. Your bank may apply its own conversion fees.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been shipped yet, we will let you know what is possible. See our Return & Refund Policy.
Shipping & delivery
Where do you ship?
Available destinations and shipping rates are shown at checkout after you enter your address.
How long does delivery take?
Delivery time is made up of order processing time plus shipping (transit) time, and depends on your destination. See our Shipping Policy for details.
Will I have to pay customs duties or import taxes?
International orders may be subject to import duties and taxes in your country. Our Shipping Policy explains how duties are handled for your order.
How can I track my order?
When your order ships, you will receive an email with your tracking number. You can also visit our Track Order page.
Products, sizes & returns
How do I choose my shoe size?
Use our Size Guide and check the fit notes on the product page.
Can I return an item?
Please read our Return & Refund Policy for eligibility, return shipping and refund details.
My item arrived damaged or incorrect. What should I do?
Email us at zarvostoreofficial@gmail.com with your order number and clear photos of the item and packaging, and we will help you.
Still need help?
Visit our Contact page or email zarvostoreofficial@gmail.com.