Refund policy

[DRAFT – OWNER TO CONFIRM COMMERCIAL TERMS AND SEEK LEGAL REVIEW FOR EACH TARGET MARKET BEFORE LAUNCH]

Return window

You may request a return within [OWNER TO CONFIRM: number] days of receiving your order. Customers in some countries (for example in the European Union) may have a legal right to withdraw from an online purchase; nothing in this policy limits those rights.

Eligibility and condition

To be eligible, items must be unused, in the same condition you received them, with original packaging and tags where applicable. Shoes should be tried on only on a clean indoor surface.

How to start a return

Email zarvostoreofficial@gmail.com with your order number and the items you want to return. Please wait for our return instructions before sending anything back. [OWNER TO CONFIRM: return address.]

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or defective, contact us within [OWNER TO CONFIRM: number] days of delivery with your order number and photos. We will review the issue and offer a suitable solution.

Size issues

If your shoes don't fit, contact us. [OWNER TO CONFIRM: whether size exchanges are offered and who pays shipping.]

Return shipping costs

[OWNER TO CONFIRM: who pays return shipping for change-of-mind returns and for faulty/incorrect items.] International return shipping can be expensive; please contact us before sending an item.

Jewellery

For hygiene reasons, [OWNER TO CONFIRM: e.g. earrings] may not be returnable once worn or unsealed, unless faulty or where the law requires otherwise.

Gadgets and electronics

Gadgets must be returned complete with all accessories, manuals and original packaging. [OWNER TO CONFIRM: warranty coverage, if any.]

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund. [OWNER TO CONFIRM: processing time and whether original shipping costs are refunded.]

Customs duties

[OWNER TO CONFIRM: whether import duties or taxes paid by the customer can be refunded.]

Order cancellation

To cancel an order, contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. Once shipped, the order is handled as a return. [OWNER TO CONFIRM this cancellation rule.]

Contact

Questions about returns: zarvostoreofficial@gmail.com.