Shipping policy

[DRAFT – OWNER TO COMPLETE ALL BRACKETED ITEMS BEFORE LAUNCH]

Where we ship

We plan to ship to selected countries in Europe, the Middle East and Asia. The destinations currently available are shown at checkout after you enter your address. [OWNER TO CONFIRM: final list of countries.]

Processing time

Processing time is the time we need to prepare your order before it is handed to the carrier: [OWNER TO CONFIRM: e.g. X–Y business days]. Orders are processed only after payment is successfully completed.

Shipping (transit) time

Transit time is the time the carrier needs to deliver your parcel after dispatch. It depends on the destination and shipping method: [OWNER TO CONFIRM: carrier(s) and estimated transit times per region]. Estimated delivery times are not guaranteed and may be affected by customs checks, holidays or carrier delays.

Shipping charges

Shipping charges, if any, are calculated and shown at checkout before you pay.

Tracking

When your order ships, we will email you a tracking number. See our Track Order page for help.

Customs, import duties and taxes

International orders may be subject to import duties, taxes and customs fees in the destination country. [OWNER TO CONFIRM ONE: "These charges are not included in our prices and are payable by the recipient on delivery." OR "Duties and taxes are collected at checkout, so no additional charges are due on delivery."] Customs authorities may delay delivery while inspecting parcels.

Incorrect or incomplete addresses

Please check your address carefully before placing your order. Contact us immediately if you notice a mistake. [OWNER TO CONFIRM: how re-shipping costs are handled when a parcel is returned due to an incorrect address.]

Failed delivery attempts

If the carrier cannot deliver your parcel, it may be held for collection or returned to us. [OWNER TO CONFIRM: policy for unclaimed or refused parcels.]

Lost or damaged parcels

If your parcel appears lost, or arrives damaged, email zarvostoreofficial@gmail.com with your order number (and photos for damaged items). We will investigate with the carrier and let you know the outcome. [OWNER TO CONFIRM: time limit for reporting and resolution options.]